In a survey conducted across nine countries and completed by over 18,000 people, one in five UK energy consumers expressed their concern regarding data security and protection.
According to Rachel Lane, the Chief of client examination EMEA, as service organizations are confronting expanded consistence, administrative dangers and unpredictability in product evaluating, one of their greatest difficulties is to hold and draw in clients. Furthermore, Rachel emphasised the importance of client experience and trust, which according to Rachel is the dominant influencing factor for consumer reliability and future prospects. Rachel suggests that transparency in the billing process and service personalisation for energy consumers are the two major issues that, if addressed, would allow utilities to win back and retain customers. (Saffron Johnson 2016)
Oliver Kinross is delighted to announce that The 7th Smart Energy UK & Europe Summit will tackle themes of consumer trust and engagement during the implementation of some of Europe's key smart energy projects. Keynote speakers include government representation from Judicaelle Hammond - DECC's Deputy Director for Policy & Consumers, for the Smart Metering Implementation Programme, who will present a key focus on supporting vulnerable households. Ofgem's Senior Policy Manager for Smarter Metering - Tom Handysides, will also highlight the need for protecting and empowering the energy consumer, in his presentation featured in the Smart Metering UK & Europe conference at the summit. Leading utilities will also be presenting at the summit, including SSE's Sara-Jane Asquith - Director of Metering and Smart Transformation, Enel's Antonio Buondonno - Head of Network Technology and Engineering Sales, Business Development, Global Infrastructure and Networks Division, Martin Hall - Metering Technology Manager for Thames Water, and many more. The summit's dedicated Big Data, Analytics & Energy Storage conference sessions will explore both technical and consumer focused themes, many of which will highlight the importance in building good data relationships with consumers, developing strategies for efficient data handling whilst complying with industry regulation, and achieving the highest possible value from data for all stakeholders.
For further details on speaker presentations and to view the complete two day agenda email tannaz@oliverkinross.com - visit http://www.smuksummit.com/ - Tannaz Rastegar +44 (0) 20 7065 5529
Reference: Saffron Johnson (2016), Policy & Regulation, “97 per cent of consumers 'don’t trust utilities with their data”, available [online] at: c/news/97-per-cent-of-consumers-don’t-trust-utilities-with-their-data/1203702#.VpO_BPmLTIU, (Accessed 11/01/2016)
